Proof of delivery (POD): good practice for transport companies

Proof of delivery (POD) is what gets you paid. A missing or unreadable POD means invoice disputes, late payment and claims you cannot defend.

What a good POD shows

• Receiver's name and signature
• Date and time of delivery
• Where it was delivered (GPS position helps)
• Photos of the goods on delivery, especially any damage
• Any short or damaged items, noted on the spot

Why electronic POD (e-POD)

• It arrives at the office the moment the drop is done - no waiting for paper
• Photos and GPS settle "it never arrived" and "it was damaged" disputes
• You can invoice the same day
• Nothing gets lost in the cab

Tips

• Never leave without a signature or a clear photo.
• Ask the receiver to print their name, not just sign.
• Note problems before the receiver signs, not after.
• If customers still want paper, scan it at the drop and keep both.

Doing this in worxTMS

Drivers capture signature, photos and GPS in worxAPP on their phone; the POD is on the load at once, customers can see it, and scanned paper PODs can be added too. Free 30-day trial.