This Privacy Policy explains what personal information worxTMS collects, why, who it is shared with, how long it is kept and the rights you have. It applies to worxtms.com, the worxTMS web app, the worxAPP, worxLINK, worxLIVE links and our help desk.

1. Who is responsible

worxTMS, Benoni, Gauteng, South Africa, is the responsible party ("controller") for the personal information described in this policy.

Information Officer: contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Two roles. For your account, billing, support and website use, we decide how information is used, so we are the responsible party. For personal information that you put into worxTMS about other people (your customers, contacts, drivers, receivers on proofs of delivery), your business is the responsible party and we process it on your behalf as your operator ("processor"), following your instructions and our Terms.

2. What we collect

You do not have to give us personal information, but without the details needed to create an account we cannot provide the Service. Please do not put special personal information (such as health, religion or criminal records) or information about children into worxTMS.

3. Why we use it

We do not sell personal information. We do not use your business records to train public AI models. worxAI runs on our own servers.

4. Who we share it with

We share personal information only as needed:

• Service providers: our hosting provider (Contabo, servers in the European Union), PayFast and PayPal for payments, Google for maps, address search, sign-in and app notifications, and our email providers. On subscription forms, ip-api.com receives your IP address to fill in your country.
• Advertising and analytics: Meta (Facebook) and Google receive website usage data through cookies, if you allow those cookies.
• Connections you choose: other worxTMS accounts you link with through worxLINK, people you send worxLIVE links, invoices or proofs of delivery to, and accounting systems you connect (Xero, QuickBooks Online, FrontAccounting).
• Legal reasons: regulators, courts or law enforcement when the law requires it, or to protect rights and safety.
• Business transfer: a buyer or successor if worxTMS is sold or restructured, under the same protections.

Our service providers must keep information confidential and secure and use it only to provide their services to us.

5. International transfers

worxTMS is run from South Africa, and our servers are in the European Union. Some service providers (such as Google, Meta and PayPal) may process information in other countries, including the United States. We transfer personal information only where the recipient is bound by data protection law or binding agreements that give protection similar to POPIA and the GDPR (POPIA section 72), or where the transfer is needed to perform our contract with you.

6. How long we keep it

7. How we protect it

We use encrypted connections (HTTPS), encrypted passwords, access controls, separate logins and roles, regular backups and updates. No system is completely secure. If a security breach affects your personal information, we will notify you and the relevant regulator as the law requires.

8. Your rights

Depending on where you live, you can ask us to:

• confirm whether we hold your personal information and give you a copy;
• correct, update or delete it;
• stop or limit certain uses, or object to direct marketing at any time;
• give your information to you or another provider in a usable format (data portability);
• withdraw consent you gave, without affecting earlier use.

Email This email address is being protected from spambots. You need JavaScript enabled to view it.. We may need to confirm your identity and will reply within the time the law requires (usually 30 days). If your information was added by a worxTMS customer (for example, you are a driver or a receiver on a proof of delivery), we will pass your request to that business, which is responsible for it.

You can also complain to a regulator:

• South Africa: the Information Regulator (https://inforegulator.org.za)
• European Union: the data protection authority in your country
• United Kingdom: the Information Commissioner's Office (https://ico.org.uk)
• Australia: the Office of the Australian Information Commissioner (https://www.oaic.gov.au)
• New Zealand: the Office of the Privacy Commissioner (https://www.privacy.org.nz)

California and other US states: we do not sell or share personal information for cross-context behavioural advertising in exchange for money. You may ask to know, correct or delete your information as described above, and we will not treat you differently for doing so.

9. Cookies

We use cookies and similar tools:

• Essential: to keep you logged in and the Service working. These cannot be switched off.
• Preferences: to remember settings such as your currency.
• Analytics and advertising: Meta Pixel and Google tags, to measure our adverts and show relevant adverts.

You can block or delete cookies in your browser settings.

10. Driver and vehicle tracking

Tracking in the worxAPP runs only when the driver switches it on, and in-vehicle trackers report the vehicle's position. Businesses using worxTMS must tell their drivers about tracking and follow the employment and privacy laws that apply to them. Drivers can switch app tracking off in the worxAPP.

11. Children

The Service is for businesses and is not meant for anyone under 18. We do not knowingly collect information about children.

12. Changes

We will post any changes on this page with a new effective date, and tell account holders about important changes by email or in the Service.

13. Contact

Information Officer, worxTMS, Benoni, Gauteng, South Africa. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..