Subscription and Refund Policy
Effective 7 November 2026
You can cancel any time; paid months are not refunded part-way, except where the law gives you a right to a refund or we charged you in error. This policy forms part of the worxTMS Terms and Conditions.
1. Plans and prices
| Plan | Members | ZAR | USD | AUD | EUR | GBP | NZD |
|---|---|---|---|---|---|---|---|
| Starter | 3 additional | R199.99 | $9.99 | $13.99 | €8.99 | £7.99 | $16.99 |
| Professional | Unlimited | R499.99 | $29.99 | $41.99 | €25.99 | £22.99 | $49.99 |
Prices are per month. Both plans include all features, unlimited vehicles and unlimited shipments, with no setup fees. The prices shown in the Subscribe menu at checkout are the ones that apply.
2. Free trial
New accounts get 30 days free, with no payment card needed. The trial does not renew by itself and you are not charged when it ends. To keep using worxTMS, choose a plan in the Subscribe menu.
3. Payment and renewal
- Payments are made through PayFast (South African Rand) or PayPal (other currencies).
- A paid plan runs month by month. Where it is set up as a recurring payment, it renews each month on the same date until you cancel.
- If a payment fails, we may pause access until it is paid. Your data is kept for 30 days while access is paused.
4. Changing plans
You can move between Starter and Professional at any time from the Subscribe menu. An upgrade takes effect when it is paid. A downgrade takes effect from your next renewal; you must reduce your members to fit the new plan first.
5. Cancelling
You can cancel at any time from your subscription, through your PayPal or PayFast account, or by emailing
6. Refunds
We refund in these cases:
| Situation | Refund |
|---|---|
| You were charged twice, or charged after you cancelled | Full refund of the wrong charge |
| You are an individual (not a business) in South Africa and cancel within 7 days of first subscribing (ECTA section 44 cooling-off) | Full refund of that payment |
| A consumer law in your country gives you a cooling-off or refund right (for example the EU, UK, Australian or New Zealand consumer laws) | As that law requires |
| The Service had a serious fault we could not fix within a reasonable time | A fair partial or full refund for the affected period |
Otherwise, payments for a month already started are not refunded, and unused time is not refunded when you cancel or downgrade.
7. How refunds are paid
To ask for a refund, email
8. Price changes
We will give at least 30 days' notice before a price increase applies to your plan. If you do not agree, you can cancel before the new price applies.
9. Taxes
Any taxes that apply are shown at checkout.
10. Contact
worxTMS, Benoni, Gauteng, South Africa. Email: