Terms and Conditions
Effective 7 November 2026
These Terms and Conditions (the "Terms") apply to everyone who visits worxtms.com or uses worxTMS, the worxAPP, worxLINK, worxLIVE and any related service (together, the "Service"). By registering, starting a free trial, subscribing or using the Service, you agree to these Terms. If you register on behalf of a business, you confirm you may bind that business, and "you" means that business.
1. Who we are
The Service is provided by worxTMS ("worxTMS", "we", "us"), Benoni, Gauteng, South Africa. Email:
2. What worxTMS is
worxTMS is cloud software for planning, tracking and invoicing transport work. It includes shipment booking, routing, live tracking, rate sheets, fuel records, proof of delivery, accounting connections, the worxAPP for drivers and managers, worxLINK connections between worxTMS accounts, and worxLIVE tracking links.
worxTMS provides software only. We are not a carrier, freight broker, forwarder, insurer or payment service. We are not a party to any transport agreement, quote, invoice or payment between you and your customers, drivers or other worxTMS users.
3. Business use
The Service is designed for businesses and their staff. You must be at least 18 years old to register. If you are an individual (not a business) and consumer protection law in your country gives you rights that these Terms cannot exclude, those rights still apply.
4. Your account and members
- Give accurate details when you register and keep them up to date.
- Keep your password and logins secure. You are responsible for everything done under your account, including by members you add (office staff, drivers and customers).
- Your plan sets how many members you can add. Each member must be a real person with their own login.
- Tell us straight away at
This email address is being protected from spambots. You need JavaScript enabled to view it. if you think your account has been misused.
5. Free trial
New accounts get a 30-day free trial. No payment card is needed and the trial does not turn into a paid plan by itself. When the trial ends, you need to subscribe to keep using the Service. We may change or end the trial offer for new sign-ups at any time.
6. Subscriptions and payment
Plans, prices and currencies are shown on the website and in the Subscribe menu. Payments are handled by our payment providers (PayFast for South African Rand and PayPal for other currencies); we do not store your full card details. Any taxes are shown at checkout. Renewals, cancellations and refunds are covered by our Subscription and Refund Policy, which forms part of these Terms. We will give at least 30 days' notice of a price increase on your plan.
7. Your data
- You own your data. Shipments, customers, addresses, rates, documents, fuel records and other content you add ("Your Data") remain yours.
- What you allow us to do. You give us permission to store, process, copy and display Your Data only as needed to run, secure, back up and improve the Service, and to provide support.
- Sharing you control. When you connect to another account through worxLINK, share a worxLIVE link, send an invoice or proof of delivery, or connect an accounting system, the information you choose to share is sent to those people or systems. worxLIVE links can be opened by anyone who has the link until the shipment is delivered, so share them with care.
- People in your data. You are responsible for having a lawful reason, and giving any notice required by law, before you add personal information about other people, including your customers and contacts. If you track drivers or vehicles, you must tell your drivers and obtain any consent your local law requires.
- Personal information. Our Privacy Policy explains how we handle personal information. For personal information inside Your Data, we act on your instructions as your service provider (an "operator" under POPIA, a "processor" under the GDPR).
8. Acceptable use
You must not:
- use the Service for anything unlawful, fraudulent or harmful, including fake loads or impersonating another business;
- upload malware, or try to access accounts, data or systems that are not yours;
- copy, resell, reverse engineer or overload the Service, or scrape it with automated tools without our written consent;
- use worxLINK or the help desk to send spam or abusive messages;
- break the privacy rights of drivers, customers or anyone else.
We may suspend access that puts the Service, other users or the public at risk.
9. Third-party services
The Service connects to services we do not control, such as Xero, QuickBooks Online, FrontAccounting, Google (maps and sign-in), GPS tracking devices and payment providers. Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy or charges.
10. Availability, support and backups
We work to keep the Service available and back it up regularly, but we do not promise it will be uninterrupted or error-free. Maintenance, updates and events outside our control may cause downtime. Keep your own copies of important records, such as invoices and proofs of delivery. Support is provided through the Help Desk and by email.
11. Calculations, tracking and AI features
Distances, routes, rates, fuel figures, surcharges, profit figures, location data and answers from worxAI are estimates based on the information available. Check them before you rely on them for prices, invoices, tax or safety decisions. Features marked "coming soon" are not yet available and may change.
12. Our intellectual property
The Service, its software, design, brand names (worxTMS, worxAPP, worxLINK, worxLIVE, worxAI) and content belong to us or our licensors. You receive a limited right to use the Service during your subscription, as set out in our End User License Agreement. You may send us feedback, and we may use it freely.
13. Disclaimer
To the extent the law allows, the Service is provided "as is" and "as available". We do not give any warranty that the Service will meet your particular needs. Nothing in these Terms excludes rights that cannot be excluded under the law that applies to you.
14. Limitation of liability
To the extent the law allows:
- we are not liable for indirect or consequential loss, lost profits, lost revenue, lost data, or losses arising from transport work, cargo, vehicles, delays or payments between users;
- our total liability for all claims in any 12-month period is limited to the subscription fees you paid us in that period.
These limits do not apply to loss caused by our fraud, gross negligence or wilful misconduct, or where the law does not allow them.
15. Your responsibility to us
You agree to cover our reasonable losses and legal costs arising from your breach of these Terms, your unlawful use of the Service, or claims by your customers, drivers or other people about Your Data or your transport work.
16. Suspension and ending the Service
You can stop using the Service and cancel your subscription at any time. We may suspend or close an account for non-payment, a serious breach of these Terms, or where the law requires it, and will give notice where reasonably possible. After an account ends, you can ask for an export of Your Data within 30 days. After that, we may delete Your Data, except where the law requires us to keep it.
17. Changes to these Terms
We may update these Terms. We will post the new version on this page with a new effective date, and give at least 30 days' notice of important changes by email or in the Service. Continuing to use the Service after the changes take effect means you accept them.
18. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. If you are a consumer in another country, you keep the protection of the mandatory laws of your country and may bring claims in your local courts. Please contact us first so we can try to resolve any complaint quickly.
19. Contact
worxTMS, Benoni, Gauteng, South Africa. Email: